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01387 270252reception@kosteruk.comKoster Aquatecnic Limited

Returns & Refunds Policy

Please check carefully that your order is correct before proceeding.

If any items arrive incomplete or damaged, then please contact us immediately to arrange for replacements to be sent out.

Never return an item without contacting us to obtain a returns reference. We adhere to all distance selling rules so if you return any unwanted item (*except made-to-measure formers), within 14 days of purchase you will receive a full refund minus any freight cost.

Any item returned after 14 days will be accepted solely at our discretion and will be subject to a re-stocking charge.

*We regret that made-to-measure shower tray formers cannot be returned or cancelled once manufacturing has commenced.